Replacement Policy
We are committed to serving the needs of our customers. As your satisfaction is extremely important to us, please first carefully review the below outlined information, and then contact our Customer Service Department based on these instructions so that we may promptly address your needs.
3 months Limited Warranty: E-grade, Inc. warrants only to the original purchaser of this product from a E-grade authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service for one year after date of purchase. This warranty does not cover any defects or costs caused by:
1) Modification, alteration, repair or service of this product by any persons or company other than E-grade.
2) Physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions.
3) Any use of the product other than that for which it was intended.
4) Shipment of the product to E-grade for service.
Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose.
After 3months, products cannot be returned for a refund. Replacement or repair of product, therefore, is your exclusive remedy under this warranty.
Subject to the above warranty, in the event that your E-grade device fails to operate satisfactorily, please simply follow these 3 easy steps:
1. Email our Customer Service Department at customerservice@Dontquit.in in order to receive an approved, Return Authorization Number (RAN#). Please label your email subject line, "Request for Return Authorization Number." In the body of your email, please include your
(a) Full contact information, including your first and last name and/or company name
(b) Order number
(c) Purchase date
(d) Telephone
(e) Fax
(f) Email address
(g) Shipping address
(h) The reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these information entries are required for processing your request.
2. Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided, and email you back with a Return Authorization Number (RAN#). Please do not send any product to us unless and until you have received your RAN#. Once you have received your RAN#, please securely package your starter kit and/or components, and include within your package a copy of the email from our Customer Service Department indicating your RAN#.
3. Once our Customer Service Department has received the product you have returned, we will then send you a confirmation email indicating our receipt of same, and our email to you will include an estimated time of delivery of your replacement E-grade product and/or components.
Please note that only packages with all contents are entitled to a refund, less shipping fees incurred, provided that a request for refund is made to our Customer Service Department, along with shipment of product to the above indicated address within 3 months from your purchase date.
If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. You may have to switch to a vegetable glycerin based e-liquid in order to avoid the irritation. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.
